If you aren't receiving rewards points for your BentoFox activity, or are earnings less points than before, here are a few things you can try: (Note: It's recommended that you try the methods listed below first before submitting a support ticket.)
Watching Videos on BentoFox:
Are You Connected to a Rewards Partner?
Earning points by watching videos on BentoFox requires that you connect your BentoFox account to your Hideout.tv account or Smores.tv account to receive credit. If this connection, known as account linking, isn't made then you will be unable to earn rewards points by watching videos from BentoFox.
Solution: You should be prompted with instructions on how to complete this action when you first click on a video offer from BentoFox, and are taken to either Hideout.tv or Smores.tv. However, if for some reason you notice that your BentoFox account isn't connected to Hideout.tv or Smores.tv, please make sure to link to your BentoFox account to either Smores.tv or Hideout.tv as soon as possible. To make sure your BentoFox link is connected to either Hideout.tv or Smores.tv, please go to the pages listed below, and follow the instructions on hoe to link an account.
Are You Seeing Any Ads?
To earn points by watching Hideout.tv or Smores.tv videos on BentoFox, you need to watch a designated number of videos AND a designated number of ads. Ads on Hideout.tv or Smores.tv can be easily spotted, as they look like typical ads for products that you would normally see on television, like toothpaste, clothing, and pet food.
Solution: We recommend spending some time watching videos and take notice if you are seeing ads play in between, before, or after each video. If you aren’t seeing ads, try one of the applicable solutions listed in the "Do's" section of this page.
Are You Watching Enough Ads to Earn Credits?
To earn credits, you must watch a designated minimum number of ads.
Solution: To see how many ads are required to earn credits, click on the "Rewards" button located beneath the video player. Once there, you'll see the "Watched" counter, which let’s you know how close you are to earning your next set of credits. So, if you see “Watched: 2 of 3” in this section, you know that you have watched two out of the required three ads to earn credits.
Using All BentoFox Offer Types to Earn Points:
Are You Using a Proxy or VPN?
Proxy servers, Virtual Private Networks (VPN) or other attempts to hide an IP address are not allowed when watching Hideout.tv. Any usage of IP masking devices will result in loss of credits and potential banishment from using Hideout.tv or Smores.tv.
Solution: Don't access BentoFox via a proxy, VPN, or any other technology that hides an IP.
Are You Located Outside of the United States?
If so, unfortunately you will not be able to access BentoFox at this time.
Still Not Earning Credits?
If you have tried all of the above methods and still aren't earning credits, or less than before, please submit a support ticket via the Submit a Request link on the top-right corner of this page.